Frequently asked questions.

We're based in Greenwood and serve riders in every Indiana county. We're licensed for NEMT in Indiana and Ohio, and trips run from Indiana into Ohio and surrounding states. We also take trips to Illinois, Kentucky and Michigan, for example to a specialty clinic or an event; those trips are facility-paid or private pay. Call (317) 528-0018 or request a quote.

Yes. We provide wheelchair and ambulatory transportation, door to door, for NEMT, paratransit and everyday trips, in lift- and ramp-equipped vans with tie-down securement. Our drivers are trained in passenger assistance and wheelchair securement, and they help riders from the door to the vehicle and into the destination. Tell us about any equipment or mobility needs when you book.

Yes. INcareTrans provides door-to-door and curb-to-curb paratransit and demand-response rides for riders with disabilities and seniors, in wheelchair-accessible and ambulatory vehicles. Trips can be for work, school, shopping, day programs, community activities or medical care. From 2021 to 2025 we provided ADA paratransit as a subcontractor for the Indianapolis-area public transit system. If a transit agency, county or program arranges your ride, book through them; anyone else can request a ride online or call (317) 528-0018.

INcareTrans doesn't bill Medicaid or Medicare directly. If you have Indiana Medicaid, schedule covered rides through your health plan's transportation broker. INcareTrans is one of the providers brokers can assign, so your broker may send your ride to us. Veterans with VA-arranged transportation should book through the VA. Rides arranged through a broker or the VA follow that program's rules, and you don't pay us for them. Questions? Call (317) 528-0018.

Every trip and contract is different, so apart from the $20 attendant or additional-passenger charge on private-pay rides (a minor's escort rides free), we don't publish ride prices. Request a quote online or call (317) 528-0018 and we'll give you a clear price before you ride.

Please cancel at least 24 hours before pickup. For private-pay trips, late cancellations and extended waits may carry a fee, which we explain when we quote your trip. Rides arranged through a broker, health plan, the VA or another program follow that program's rules, and we don't charge those riders cancellation, no-show or wait fees.

Yes. Tell us when you book. On private-pay rides, each attendant or additional passenger is $20 per trip; this charge doesn't apply to rides arranged through a broker, health plan, the VA or another program. Riders under 18 must ride with an adult escort (18 or older), who rides free.

Yes. Hospitals, dialysis centers, clinics, senior living communities, day programs, schools and public agencies can set up an account for recurring, appointment, school and discharge trips. Request a quote and we'll put together a plan that fits your volume.

Office: Mon–Fri 6:00 AM–6:00 PM, Saturday 8:00 AM–4:00 PM, closed Sunday. Dispatch: Mon–Fri 7:30 AM–6:00 PM, Saturday 8:00 AM–4:30 PM, closed Sunday. All times Eastern. On some days we may be closed and serve only rides already scheduled.

Yes. Facilities book us to take clients to specialty clinics out of state, and private-pay riders book trips to out-of-state clinics and events. We're Indiana-based and licensed for NEMT in Indiana and Ohio, with trips from Indiana into Ohio and surrounding states, including Illinois, Kentucky and Michigan. Trips to Illinois, Kentucky and Michigan are facility-paid or private pay. Call (317) 528-0018 or request a quote and we'll give you a clear price before you ride.

Paratransit is shared, advance-reservation transportation for people who can't use fixed-route buses because of a disability, and often for seniors. Under the ADA, public transit systems provide paratransit for eligible riders; counties and community programs run similar demand-response services open to more riders.

Not for a private ride: anyone can request one. ADA paratransit and county demand-response trips are booked through the agency or program that runs them, which sets eligibility and fares.

We're based in Greenwood, in Johnson County, and serve Indianapolis and every county in Indiana. We're licensed for NEMT in Indiana and Ohio, and trips run from Indiana into Ohio and surrounding states, including facility-paid or private-pay trips to Illinois, Kentucky and Michigan.

Yes. Tell us when you book. Program-arranged rides follow that program's rules for attendants and companions.

No. INcareTrans is a private, veteran-owned transportation operator. Transit agencies, counties and programs can contract with us to operate paratransit and demand-response service.

Medical supplies, documents and other healthcare items between facilities, offices and pharmacies in Indiana.

Yes. We set up daily or weekly routes between your locations.

Yes, same-business-day delivery across the Indianapolis metro, plus rush delivery within a 2–4 hour window.

Controlled substances, regulated medical waste, Category A infectious substances, organs or tissue, and dry ice shipments.

It depends on your route, frequency and timing. Request a quote and we'll follow up with clear pricing.

Not yet. Join the interest list and we will reach out when cohorts open.

No. Completion records are issued by INcareTrans and do not guarantee employment or approval by any broker, managed care organization or agency.