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SMS TERMS & CONDITIONS

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Effective Date: August 5, 2026  •  Last Updated: August 5, 2026

 

1. Program Description

INcare LLC, doing business as INcareTrans (“INcareTrans,” “we,” “us,” or “our”), offers text (SMS) messaging programs through which we, or platforms sending messages on our behalf (such as Rippling, our recruiting and HR platform), may send messages related to:

• Recruiting communications – application status updates, interview scheduling and reminders, requests for information, and other hiring-related messages for candidates who have applied for a position with INcareTrans.

• Service communications – trip confirmations, pick-up reminders, driver arrival notifications, and other messages related to transportation services you have requested.

By opting in to receive text messages from INcareTrans, you agree to these SMS Terms & Conditions and to our Privacy Policy, available at www.incaretrans.com/privacy-policy.

2. Consent and Opt-In

You consent to receive text messages from INcareTrans when you voluntarily provide your mobile phone number and agree to be contacted by text — for example, by submitting a job application through our recruiting platform, checking an SMS consent box, replying to a message from us, or requesting text updates when scheduling transportation.

Consent to receive text messages is not a condition of employment, engagement, or the purchase of any goods or services. You may choose to communicate with us by phone or email instead at any time.

3. Message Frequency

Message frequency varies depending on your interactions with us — for example, the status of your job application or the number of trips you schedule. You will only receive messages relevant to your relationship with INcareTrans. We do not send promotional or marketing text messages under this program.

4. Message and Data Rates

Message and data rates may apply to each text message sent and received, according to your mobile carrier's plan. Please contact your mobile carrier with questions about your plan. INcareTrans is not responsible for any charges assessed by your carrier.

5. Opting Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive a single confirmation message acknowledging your opt-out, and no further messages will be sent to you unless you opt back in. You may re-subscribe at any time by replying START or by providing renewed consent.

Opting out of text messages does not affect your job application, candidacy, or access to our transportation services; we will simply use other contact methods, such as phone or email.

6. Help and Support

For help at any time, reply HELP to any message you receive from us, call us at (317) 528-0018, or write to us at the address in Section 11. Replying HELP will return a message with our contact information.

7. Privacy

Your mobile phone number and SMS consent records are handled in accordance with our Privacy Policy, available at www.incaretrans.com/privacy-policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data, consent records, and phone numbers collected for SMS purposes will not be sold or shared with any third party for their own marketing. Information may be shared only with service providers acting on our behalf solely to enable the delivery of text messages, and such providers are contractually prohibited from using it for any other purpose.

8. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network availability. INcareTrans is not responsible for messages that are delayed, misdirected, or not delivered.

9. Eligibility

By opting in to receive text messages, you represent that you are at least 18 years of age (or the age of majority in your jurisdiction), that you are the account holder for the mobile phone number provided or have the account holder's permission to enroll it, and that you will notify us promptly if you change or deactivate your mobile number.

10. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. The “Last Updated” date above indicates when they were most recently revised. Material changes will be posted on our website, and your continued participation in our text messaging programs after such changes constitutes acceptance of the updated terms. We may also suspend or terminate any messaging program at any time without notice.

11. Contact Us

If you have questions about these SMS Terms & Conditions or our text messaging programs, please contact us:

INcare LLC (dba INcareTrans)

Attn: Privacy Officer

500 Polk St, Suite 19, Greenwood, IN 46143

Phone: (317) 528-0018

Website: www.incaretrans.com

INcareTrans – Transportation That Cares