Question 1

What type of certifications do your drivers have?

Accepted Answer

CPR/First Aid
Wheelchair Securement 
Defensive Driving

Question 2

Do you offer wheelchair transportation?

Accepted Answer

Yes, we do. That is our specialty. All our vehicles are equipped to transport anyone who uses a wheelchair and can accommodate most wheelchair types.

Question 3

I need transportation for a multi-day trip. Can you help me?

Accepted Answer

Yes.

Question 4

Do you only transport individuals with disabilities?

Accepted Answer

No, we provide non-emergency medical transportation for anyone needing a ride within Indiana, not just individuals with disabilities.

Question 5

Do you provide personal wheelchairs for your clients?

Accepted Answer

We do not. It is the responsibility of the client or hosting facility to provide the wheelchair.

Question 6

Can I reserve your service for out of town trips?

Accepted Answer

Yes, we provide transportation throughout the state of Indiana.

Question 7

Will you price match other transportation providers?

Accepted Answer

We do not provide price match. However, we will work with you to find the best price to accommodate your transportation needs. We also offer several discounts that could be beneficial to your transportation request.

Question 8

What does Ambulatory Transportation mean?

Accepted Answer

Ambulatory transportation means we can transport you even if you don't use a wheelchair. This service typically costs less than wheelchair transportation.

Question 9

Can you assist me into my wheelchair if I am not able to?

Accepted Answer

Unfortunately, our drivers are not allowed to assist you or your patient into their wheelchairs.

Question 10

Will your drivers assist me from inside my house to the vehicle?

Accepted Answer

Our drivers are not allowed to enter individual homes due to liability issues. However, we do provide "Door-to-Door" service, meaning we will assist you from your door to the vehicle and from the vehicle to the door of your destination.

Question 11

How can I best understand the services you provide?

Accepted Answer

We think you will get a better understanding by watching this short video. Enjoy.

Question 12

Why don't you list your prices online?

Accepted Answer

Our prices vary based on the specific transportation needs and services required. For an accurate quote, please request one through our website: [Request a Quote](https://www.incaretrans.com/quoterequest).

Question 13

Can I Book a trip on your website?

Accepted Answer

Absolutely! Yes, you can. Please follow this link to book your transportation directly. If you have any other questions or concerns, you may call us to clarify. https://www.incaretrans.com/onlinebooking

Question 14

Will you drivers assist me with my wheelchair down the front steps or stairs?

Accepted Answer

Unfortunately no. Due to liability purposes, our drivers are not allowed to assist clients down their steps or stairs. We highly encourage our clients to have someone available to assist with such requirements. It is also encouraged that clients who are wheelchair bound install or make available a ramp that will allow our drivers to wheel them from the door to the vehicle.

31,100 Rides in 2025!

FAQ's