CMS/AO (Compliance, Maintenance and Safety / Administrative Officer)

Compliance, Maintenance, and Safety (CMS):

• Compliance:

  • Ensure adherence to all company policies, procedures, and industry regulations, including ADA rules and regulations.

  • Develop and implement compliance programs to maintain high standards of safety and operational efficiency.

  • Conduct regular audits and inspections to ensure compliance with safety standards.

  • Maintain up-to-date knowledge of regulatory changes and ensure the company’s practices reflect those changes.

  • Provide training to staff on compliance and safety protocols.

  • Handle compliance-related inquiries and issues from clients, employees, and regulatory bodies.

• Maintenance:

  • Oversee the maintenance of the company’s fleet to ensure all vehicles are safe and operational.

  • Schedule regular maintenance and repairs for vehicles.

  • Coordinate with vendors and service providers for vehicle maintenance and repair services.

  • Maintain detailed records of all maintenance activities and ensure compliance with maintenance schedules.

• Safety:

  • Develop, implement, and manage safety programs to minimize risk and enhance safety performance.

  • Conduct safety training sessions for employees.

  • Investigate and report on incidents and accidents, implementing corrective actions as needed.

  • Promote a culture of safety within the organization.

  • Ensure emergency response plans are current and effectively communicated to all staff.

Administrative Officer:

• Manage day-to-day office operations to ensure a smooth workflow.

• Provide excellent customer service and handle phone inquiries with professionalism.

• Supervise and support office staff, fostering a positive and productive work environment.

• Handle administrative duties such as filing, data entry, and managing office supplies.

• Prepare and manage budgets, financial reports, and office records.

• Coordinate with other departments to ensure operational efficiency.

• Assist with dispatching duties as needed, ensuring timely and accurate scheduling of transportation services.

• Step in as a driver when necessary to support operational demands.

• Assist with payroll duties as needed

Requirements:

• Education: At least an Associate’s, Bachelor’s degree preferred. (Recommended, but not required).

• Experience: Minimum of two years of supervisory or management experience, preferably in a health or customer-facing role.

  • Some experience in dispatching required.

• Technical Skills:

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

  • Ability to quickly learn and adapt to new software and tools.

  • Excellent computer skills and technical proficiency.

• Communication Skills:

  • Strong written and verbal communication skills.

  • Ability to speak clearly and concisely to drivers and clients, maintaining a professional demeanor at all times.

  • Excellent phone etiquette.

• Personal Attributes:

  • Self-starter with the ability to work independently and handle constructive criticism.

  • Strong attention to detail and analytic skills.

  • Ability to enforce rules and regulations impartially.

  • Capable of making decisive decisions in difficult situations.

  • Trainable and able to train others effectively.

  • Must display professionalism, punctuality, and lead by example.

  • Ability to separate personal feelings from the requirements of processes and procedures.

  • Willingness to put the company’s interests first and demonstrate loyalty to the owners.

  • Ability to work extra hours when needed to ensure tasks are completed.

Working Conditions:

• This is an office-based position with no remote work option.

• Applicants must be willing to commute to the office in Greenwood, IN.

• Must dress appropriately and professionally at all times, reflecting the image of a leader.

• Must not be afraid to get hands dirty when necessary.

Additional Duties:

• Other unspecified duties as required by the management.

If you are a dynamic and dedicated professional looking to make a significant impact in a fast-paced environment, we invite you to apply for the CMS Officer/Office Manager position at INcareTrans. Join us in our mission to provide exceptional non-emergency medical transportation services while upholding the highest standards of compliance, maintenance, and safety.